Measuring Client Satisfaction PPT

Measuring client satisfaction with organizations are increasingly inquisitive about retaining existing customers whereas targeting non-customers;[2] measuring customer satisfaction provides a sign of how successful the organization is at providing product and/or services to the marketplace. Client satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from individual to individual and products/service to product/service. The state of satisfaction depends on a number of each psychological and physical variables which correlate with satisfaction behaviors like come and recommend rate. The extent of satisfaction can additionally vary depending on different options the customer might have and alternative merchandise against that the client can compare the organization's products.

Measuring Customer Satisfaction and a presentation on Customer Satisfaction in Education on authorSTREAM. shares that client Satisfaction is a necessity for profit growth and company satisfaction. The trial Uploaded from authorPOINT lite can replace PowerPoint. Quality is what client wants. TQM's purpose is meeting customer expectations. Customer satisfaction must be the first goal of any organization. So, going the extra mile for your customers goes to be your best bet.